Service delivery and service quality in radiology - a review
2007
Understanding Quality Service in Radiology
Commentary
Author Information
Author(s): John Hoe
Primary Institution: Medi-Rad Associates Ltd, Mt. Elizabeth Medical Centre, Singapore
Conclusion
Improving service quality and delivery in radiology is essential for customer satisfaction and can enhance financial performance.
Supporting Evidence
- Service quality is crucial for customer satisfaction in radiology.
- Understanding customer needs can lead to improved service delivery.
- Quality assurance and continuous improvement are key components of effective radiology services.
Takeaway
This article talks about how radiology departments can make patients and doctors happier by providing better service and understanding their needs.
Digital Object Identifier (DOI)
Want to read the original?
Access the complete publication on the publisher's website