Virtual Health Hub for Homeless People in Sydney
Author Information
Author(s): O’Callaghan Cathy, Clenaghan Paul, Putra Alenda Dwiadila Matra, Haigh Fiona, Amanatidis Sue, Raffan Freya, Lynch Nicole, Barr Margo
Primary Institution: University of New South Wales
Hypothesis
Can a virtual health hub improve access to primary health care for people experiencing homelessness?
Conclusion
The virtual health hub service is feasible and replicable, providing effective health care for people experiencing homelessness.
Supporting Evidence
- 40% of clients utilized the virtual health hub.
- 100% of clients rated the care as excellent or good.
- 90% felt treated with respect and dignity.
- 50% of clients would have sought another GP if the hub was unavailable.
Takeaway
This study shows that a virtual health hub can help homeless people get the medical care they need without having to leave their temporary homes.
Methodology
The evaluation used mixed methods, including quantitative data from appointment records and qualitative data from interviews and surveys.
Potential Biases
Potential bias due to the temporary nature of client stays affecting continuity of care.
Limitations
The study was a pilot evaluation with limited scope, lacking long-term health outcome data and detailed accounts of lived experiences.
Participant Demographics
Clients included 45% men and 55% women, aged 18 to 64, primarily speaking English at home.
Statistical Information
P-Value
p ≤ 0.001
Statistical Significance
p ≤ 0.001
Digital Object Identifier (DOI)
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