Improving Patient Satisfaction in Clinical Trials
Author Information
Author(s): Lee Go-Eun, Kim Sue, Chu Sang Hui, Seok Jeong-Ho, Kim So Yoon, Kim Sanghee
Primary Institution: Yonsei University, Seoul, Republic of Korea
Hypothesis
This study examined the experiences and perceptions of clinical trial participants in terms of service quality and identified the factors that impact participant satisfaction in clinical trials.
Conclusion
Participants’ perception of the service quality significantly affected their satisfaction in clinical trials.
Supporting Evidence
- Participants generally reported positive perceptions of service quality and satisfaction in clinical trials.
- Quality of interaction with researchers was the most significant predictor of participant satisfaction.
- Physical environment quality was rated the lowest among service quality domains.
Takeaway
This study found that how happy people are with clinical trials depends a lot on how well they feel treated and the quality of the environment during the trial.
Methodology
A cross-sectional descriptive and explanatory research design was used, with data collected via a survey from participants in clinical trials.
Potential Biases
Potential bias due to the convenience sampling method and the focus on participants from only two hospitals.
Limitations
The study relied on convenience sampling from two hospitals, which may limit the generalizability of the results.
Participant Demographics
54.9% men, 45.1% women, average age 56.33 years.
Statistical Information
P-Value
p<0.001
Statistical Significance
p<0.05
Digital Object Identifier (DOI)
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