Evaluation of Internet-Based Technology for Supporting Self-Care
Author Information
Author(s): Gunther Eysenbach, Göran Umefjord, Aksel Tjora, Nicol Nijland, Julia van Gemert-Pijnen, Henk Boer, Michaël F Steehouder, Erwin R Seydel
Primary Institution: University of Twente
Hypothesis
What user-centered criteria are necessary for the successful application of Internet-based technology in primary care for supporting self-care?
Conclusion
Patients’ and caregivers’ expectations did not match their experiences with Internet-based applications for self-care, highlighting the need for better design and implementation.
Supporting Evidence
- Patients faced problems mainly with the quality of care provided via the Internet-based applications.
- The applications failed to support self-care because eHealth is more than just a technological intervention.
- Caregivers expressed concerns about the medico-legal implications of using the applications.
Takeaway
This study looked at how patients and caregivers use online health tools and found that many features don't work well, making it hard for them to get the help they need.
Methodology
Scenario-based tests combined with in-depth interviews among 14 caregivers and 14 patients/consumers.
Potential Biases
Potential bias due to the self-reported nature of user experiences.
Limitations
The sample size was relatively small, which limits the generalizability of the results.
Participant Demographics
14 caregivers and 14 patients, all Dutch speaking and experienced with the applications.
Digital Object Identifier (DOI)
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