Comparing Patient Satisfaction Questionnaires in Psychiatric Hospitals
Author Information
Author(s): Isabelle Peytremann-Bridevaux, Frédy Scherer, Laurence Peer, Federico Cathieni, Charles Bonsack, Agatta Cléopas, Véronique Kolly, Thomas V Perneger, Bernard Burnand
Primary Institution: University of Lausanne
Hypothesis
Should psychiatric patient satisfaction surveys use generic or psychiatric-specific instruments?
Conclusion
All three satisfaction questionnaires showed similar results in patient evaluations, indicating no clear advantage of one over the others.
Supporting Evidence
- Response rates were similar across the three questionnaires.
- The Perceptions of Care questionnaire had the lowest mean completion time.
- The Saphora-Psy questionnaire had the highest mean proportion of missing responses.
Takeaway
This study looked at three different surveys to see which one helps understand how happy patients are with their stay in a psychiatric hospital. They found that all three surveys worked about the same.
Methodology
Adult patients discharged from two Swiss psychiatric hospitals were randomly assigned to complete one of three satisfaction questionnaires.
Potential Biases
Patients may not be the best judges to objectively assess the questionnaires.
Limitations
The participation rate was relatively low, and the sample size may have limited the detection of true differences between questionnaires.
Participant Demographics
Mean age of respondents was 40 years; 59% were women, and 71% were Swiss.
Statistical Information
P-Value
p<0.001
Digital Object Identifier (DOI)
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