Development of a Greek-language Outpatient Satisfaction Questionnaire
Author Information
Author(s): Aletras Vassilis H, Papadopoulos Efthemis A, Niakas Dimitris A
Primary Institution: University of Macedonia
Hypothesis
The study aims to develop a patient satisfaction questionnaire and provide its preliminary validation.
Conclusion
The instrument appears to be reliable and valid regarding the pure outpatient experience, but more research with larger samples is needed.
Supporting Evidence
- The study involved a sample of 285 subjects from two NHS hospitals.
- Four summated scales were identified regarding outpatient visits.
- Cronbach's alpha coefficients indicated high reliability for the scales.
Takeaway
Researchers created a questionnaire to see how happy patients are with outpatient services in Greek hospitals, and it seems to work well.
Methodology
A questionnaire was developed through literature review, observations, and interviews, followed by telephone surveys in two NHS hospitals.
Potential Biases
Potential for non-response bias due to the inability to confirm representativeness of the sample.
Limitations
The representativeness of the sample could not be established due to lack of population data, and the sample sizes were small for some analyses.
Participant Demographics
The majority of respondents were female, middle-aged and elderly, with a low level of education and good to moderate self-reported health.
Digital Object Identifier (DOI)
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