NEW CONSUMER-REPORTED QUALITY INDICATORS FOR HOME AND COMMUNITY-BASED SERVICES: THE NCI-AD SURVEY
2024
New Quality Indicators for Home and Community-Based Services
publication
Author Information
Author(s): Shippee Tetyana, Shih Regina
Conclusion
The symposium introduces new consumer-reported quality indicators for home and community-based services that are reliable and valid.
Supporting Evidence
- The NCI-AD database provides valuable consumer-reported data for measuring HCBS quality.
- Five new quality indicators were developed from 22 consumer-reported survey items.
- The new indicators include staff quality, environmental safety, community inclusion, service satisfaction, and service decision-making.
- The reliability of the new indicators is good, with Cronbach’s alpha ranging from 0.78 to 0.89.
Takeaway
This study shows new ways to measure how good home and community services are for people, especially older adults and those with dementia.
Methodology
The study used exploratory and confirmatory factor analyses on consumer-reported data from the NCI-AD survey.
Digital Object Identifier (DOI)
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