IMPROVE TECHNOLOGY AND EHEALTH LITERACY IN A RETIREMENT COMMUNITY VIA THE USE OF LLM-POWERED CHATBOT
2024
Improving Technology and eHealth Literacy in Retirement Communities with a Chatbot
publication
Author Information
Author(s): Chung Ray-Yuan, Chen Feng, Jeon Yein, Zaslavsky Oleg
Primary Institution: University of Washington
Hypothesis
Can an LLM-powered chatbot improve technology and eHealth literacy among retirement community residents?
Conclusion
The chatbot was successfully used by residents, who reported high satisfaction and a willingness to recommend it to others.
Supporting Evidence
- Residents successfully utilized the chatbot to complete tasks.
- Residents reported high levels of satisfaction with the chatbot.
- Residents expressed a strong likelihood of recommending the chatbot to peers.
Takeaway
We created a chatbot to help older people learn how to use technology better, and they liked it a lot!
Methodology
Residents completed tasks using the chatbot and filled out a survey on demographics, digital literacy, satisfaction, and feasibility.
Digital Object Identifier (DOI)
Want to read the original?
Access the complete publication on the publisher's website