Review of Digital Self-Triage Systems in the USA
Author Information
Author(s): Naved Bilal A., Luo Yuan
Primary Institution: Northwestern University
Conclusion
The review summarizes the progress and challenges of digital self-triage systems in the USA, highlighting the need for improved accuracy and regulatory guidance.
Supporting Evidence
- Digital self-triage systems have been in development for decades.
- 95% of nurse call centers in the USA use the Schmitt–Thompson telephone triage protocols.
- Only 7.57% of health systems have adopted a self-triage solution.
Takeaway
This study looks at how patients can use online tools to figure out what kind of medical care they need, and it shows that many health systems still don't have these tools available.
Methodology
The review analyzes existing self-triage solutions available on the websites of 647 health systems in the USA.
Potential Biases
Potential biases in the accuracy of self-triage systems due to variability in human decision-making and lack of a gold standard.
Limitations
The review focuses solely on the U.S. healthcare system and does not include regulatory perspectives from other regions.
Participant Demographics
The study examines health systems across the USA, but specific demographic details of participants are not provided.
Digital Object Identifier (DOI)
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