Centralized Global Automation Group in a Decentralized Organization
Author Information
Author(s): James Ormand, Jimmy Bruner, Larry Birkemo, Judy Hinderliter-Smith, Jeffrey Veitch
Primary Institution: Glaxo Wellcome
Conclusion
The centralized automation team at Glaxo Wellcome successfully integrates and supports laboratory automation across departments, despite facing challenges in communication and understanding business needs.
Supporting Evidence
- The centralized team has successfully implemented several automation projects that have been replicated globally.
- Challenges include a perception of not fully understanding business needs and a lack of formal interaction mechanisms.
- The team focuses on developing partnerships with departmental leaders to enhance automation efforts.
Takeaway
A team at Glaxo Wellcome helps different departments use robots and technology better, but they need to talk more with the departments to understand what they really need.
Methodology
The team uses a mix of centralized and decentralized resources to develop and integrate automation, focusing on partnerships, training, and management support.
Limitations
The team faces challenges in communication and lacks a formal mechanism for interaction with departments.
Participant Demographics
The centralized team consists of four members, three in the US and one in the UK.
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