USE OF AND EXPERIENCES WITH TELEHEALTH VISITS AND PATIENT PORTALS IN A NATIONALLY REPRESENTATIVE SAMPLE OF OLDER ADULTS
2024
Telehealth Use and Experiences Among Older Adults
Sample size: 2500
publication
Evidence: moderate
Author Information
Author(s): Solway Erica, Singer Dianne, Kirch Matthias, Roberts Scott, Kullgren Jeff
Primary Institution: University of Michigan
Conclusion
Older adults' use and perceptions of telehealth have significantly increased, especially during the pandemic.
Supporting Evidence
- In 2019, only 4% of U.S. adults ages 50-80 reported having a telehealth visit in the past year.
- By mid-2020, 26% of older adults reported having had a telehealth visit within the prior three months.
- As of 2023, 7.5% of people ages 50-80 had used at least one direct-to-consumer health care service from an online-only provider.
- 32% of older adults expressed interest in direct-to-consumer health care services in the future.
Takeaway
This study shows that more older adults are using telehealth services now than before, especially since the pandemic started.
Methodology
The study used surveys from the University of Michigan National Poll on Healthy Aging, conducted twice a year with a nationally representative sample of older adults.
Participant Demographics
Adults ages 50-80.
Digital Object Identifier (DOI)
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