Community Health Insurance Schemes and Patient Satisfaction in India
Author Information
Author(s): Devadasan N., Criel Bart, Damme Wim Van, Lefevre Pierre, Manoharan S., der Stuyft Patrick Van
Primary Institution: Institute of Public Health, Bangalore & Achutha Menon Centre for Health Science Studies, SCTIMST, Thiruvananthapuram
Hypothesis
Insured patients would be more satisfied as they receive better quality of care.
Conclusion
Insured hospitalized patients did not have significantly higher levels of satisfaction compared to uninsured hospitalized patients.
Supporting Evidence
- 82% of insured patients were satisfied with care at ACCORD.
- 73% of uninsured patients were satisfied with care at ACCORD.
- 95% of insured patients were satisfied with care at KKVS.
- 79% of uninsured patients were satisfied with care at KKVS.
- Insured patients had shorter waiting times compared to uninsured patients.
Takeaway
This study looked at how happy people are with their healthcare when they have insurance compared to when they don't. It found that both groups felt similarly satisfied.
Methodology
Patient satisfaction was measured through interviews with insured and uninsured households in two community health insurance schemes.
Potential Biases
Some staff viewed insured patients as nuisances, which may have affected the care they received.
Limitations
The study did not validate whether patients actually received the quality of care they perceived.
Participant Demographics
Participants included insured and uninsured households from two community health insurance schemes in Tamil Nadu, India.
Statistical Information
P-Value
p<0.01
Confidence Interval
95% CI
Statistical Significance
p<0.05
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