Predictors of Patient Satisfaction with Hospital Health Care
Author Information
Author(s): Quintana José M, González Nerea, Bilbao Amaia, Aizpuru Felipe, Escobar Antonio, Esteban Cristóbal, San-Sebastián José Antonio, de-la-Sierra Emilio, Thompson Andrew
Primary Institution: Unidad de Investigación, Hospital de Galdakao, Galdakao, España
Hypothesis
What factors predict patient satisfaction in hospital care?
Conclusion
Patient satisfaction is influenced by socio-demographic variables, length of stay, previous admissions, and the method of questionnaire completion.
Supporting Evidence
- Age was related to all satisfaction domains except visiting.
- Men reported higher satisfaction in comfort, visiting, and intimacy.
- Marital status influenced satisfaction in information, human care, intimacy, and cleanliness.
- Shorter hospital stays correlated with higher satisfaction in visiting and cleanliness.
- Patients who responded to the first mailing had higher satisfaction scores.
Takeaway
This study found that older patients and those with certain backgrounds tend to be happier with their hospital care.
Methodology
Cross-sectional study using a validated inpatient satisfaction questionnaire with a random sample of discharged patients from four hospitals.
Potential Biases
Potential bias from patients who did not complete the questionnaire and those who received help in completing it.
Limitations
The study design was descriptive, and there were non-responders which could affect the results.
Participant Demographics
Mean age of participants was 62.2 years; 54.3% were men, 68.3% were married or cohabitating, and 54.1% had only a primary education level.
Statistical Information
P-Value
p<0.05
Statistical Significance
p<0.05
Digital Object Identifier (DOI)
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