Do Patient Surveys Work?
Author Information
Author(s): R Reeves, I Seccombe
Primary Institution: Healthcare Commission, London, UK
Hypothesis
How do national patient surveys influence local quality-improvement initiatives in NHS hospitals?
Conclusion
National patient surveys are viewed positively, and their regular repetition is crucial for their success.
Supporting Evidence
- Survey results were widely used in action planning.
- Most interviewees noted that the surveys provided reliable benchmarks.
- Barriers included lack of specificity and limited statistical expertise.
- Positive survey findings were helpful in boosting staff morale.
Takeaway
This study looked at how hospitals use patient surveys to improve care, and found that while the surveys are helpful, they could be better if they focused more on specific departments.
Methodology
Qualitative interviews with hospital staff responsible for implementing patient surveys.
Potential Biases
Self-selection bias may have occurred as more positive trusts were more likely to participate.
Limitations
The study's non-probability sampling method and relatively small scale may limit the generalizability of the findings.
Participant Demographics
Participants included 24 patient survey leads from various NHS trusts in England.
Digital Object Identifier (DOI)
Want to read the original?
Access the complete publication on the publisher's website