Using Voice Calls to Help People Remember Their Medications
Author Information
Author(s): Reidel Kristen, Tamblyn Robyn, Patel Vaishali, Huang Allen
Primary Institution: McGill University
Hypothesis
Can an interactive voice response (IVR) system improve medication refill compliance?
Conclusion
IVR systems need to address technical issues and target individuals who struggle with medication adherence to be effective.
Supporting Evidence
- Only 4 out of 28 participants found the IVR system helpful for remembering to refill prescriptions.
- Many participants reported already having refilled their prescriptions by the time they received reminder calls.
- Technical issues included incorrect timing of calls and difficulties with voice recognition.
Takeaway
This study tested a phone system that reminds people to take their medicine, but many people didn't find it helpful because they already remembered on their own.
Methodology
Patients were contacted and consented to receive reminders through an IVR system, which assessed their experiences via surveys and interviews.
Potential Biases
Participants who consented may have been healthier and more open to technology than those who refused.
Limitations
The study had a small sample size and may not represent the broader population's needs for medication reminders.
Participant Demographics
Participants were primarily older adults, with over 70% aged 70 or older, and most spoke French as their first language.
Digital Object Identifier (DOI)
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