Consumer Satisfaction with Primary Care Provider Choice and Trust
Author Information
Author(s): Chu-Weininger Ming Ying L, Balkrishnan Rajesh
Primary Institution: University of Texas Health Science Center at Houston
Hypothesis
The study aims to analyze variables associated with consumer satisfaction regarding their choice of primary care provider and its impact on trust.
Conclusion
The study confirmed that satisfaction with the amount of primary care provider choice is strongly associated with provider trust.
Supporting Evidence
- Satisfaction with the amount of PCP choice was significantly associated with provider trust.
- Consumers who spoke to their PCP outside the medical office had higher odds of reporting satisfaction with PCP choice.
- Long waiting times for appointments were associated with lower satisfaction with PCP choice.
Takeaway
People feel more trust in their doctors when they are happy with how many choices they have for picking a doctor.
Methodology
A randomized national cross-sectional telephone survey was conducted with 1,117 households, and 564 were selected for analysis based on specific criteria.
Potential Biases
The cross-sectional design limits the ability to establish causality between variables.
Limitations
The study sample did not perfectly match the general U.S. population, and the data was collected in 1999, which may not reflect current healthcare dynamics.
Participant Demographics
The majority of participants were non-Hispanic whites (70%), female (67%), with a mean age of 48.8 years.
Statistical Information
P-Value
p<0.001
Confidence Interval
95% CI = 2.10, 8.73
Statistical Significance
p<0.001
Digital Object Identifier (DOI)
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