Using Balanced Scorecard to Measure Hospital Performance
Author Information
Author(s): Silvia Lupi, Adriano Verzola, Gianni Carandina, Manuela Salani, Paola Antonioli, Pasquale Gregorio
Primary Institution: St. Anna University Hospital, Ferrara, Italy
Hypothesis
Can the Balanced Scorecard framework effectively measure performance in a hospital setting over time?
Conclusion
The Balanced Scorecard framework can successfully measure performance and identify areas for improvement in healthcare settings.
Supporting Evidence
- The Balanced Scorecard was effective in identifying existing problems.
- It highlighted opportunities for improvements in hospital performance.
- Performance comparisons over time were possible using selected key performance indicators.
Takeaway
This study shows that hospitals can use a special tool called the Balanced Scorecard to see how well they are doing and find ways to get better.
Methodology
The study involved applying the Balanced Scorecard framework to measure performance in a hospital's Clinical Laboratory Operative Unit over two years.
Limitations
Data collection issues occasionally limited the selection of appropriate key performance indicators.
Digital Object Identifier (DOI)
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