Nursing Facility Responses to Growing Consumer Complaints
2024
Nursing Home Responses to Consumer Complaints
publication
Author Information
Author(s): Applebaum Robert, Bowblis John, Nelson Matt, Dikhtyar Oksana
Primary Institution: Miami University
Hypothesis
Are there things that can be done by facilities to reduce the number of complaints filed with regulators?
Conclusion
The study suggests that nursing homes can implement strategies to better manage and respond to consumer complaints.
Supporting Evidence
- Ohio saw a 40% increase in the number of complaints between 2016 and 2021.
- Less than 40% of required nursing home recertification surveys were completed in the required window last year.
- The study examines strategies like having dedicated staff to handle complaints.
Takeaway
Nursing homes are getting more complaints from residents and families, and this study looks at how they can handle these complaints better.
Methodology
The study uses data from the 2023 Biennial Survey of Long-Term Care Facilities in Ohio to examine strategies used by nursing homes.
Digital Object Identifier (DOI)
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