Inverting the organisational pyramid
2007
Inverting the Organisational Pyramid in Healthcare
Commentary
Author Information
Author(s): William R. Hendee
Primary Institution: Medical College of Wisconsin
Hypothesis
Inverting the organisational pyramid in healthcare institutions can improve service delivery to patients and families.
Conclusion
Recognizing patients and families as the top priority in healthcare institutions can enhance the effectiveness of service delivery.
Supporting Evidence
- Patients and families are the most important people in healthcare institutions.
- An inverted organisational chart prioritizes patient care over administrative roles.
Takeaway
This article suggests that in healthcare, patients should be at the top of the hierarchy, not the bosses, to ensure they get the best care.
Digital Object Identifier (DOI)
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