Social Workers' Experiences with AI Care for Older Adults
Author Information
Author(s): Kim Haklyoung, Hwang Boram, Kang Sungwan, Choi Seongsu, Mun Kyoungmi, Lee Yeong Ju
Primary Institution: Pusan National University
Hypothesis
How do social workers perceive the use of big data-based care services in preventing social isolation among older adults?
Conclusion
Social workers face challenges such as biases against technology and limited digital literacy that hinder the effectiveness of intelligent care services for older adults.
Supporting Evidence
- Social workers identified biases regarding intelligent technology as barriers to service acceptance.
- Limited internet access and low digital literacy were obstacles to using intelligent care services.
- Education and support for smart device usage are essential for continued service utilization.
- Additional support is necessary for individuals with impaired vision, hearing, or mobility.
- Social workers' involvement is crucial for effective service planning and evaluation.
Takeaway
Social workers help older people who live alone, but they need better technology and support to do their jobs well.
Methodology
Five focus group interviews were conducted with welfare officials and social workers.
Potential Biases
Concerns about privacy and technology biases may affect the acceptance of intelligent care services.
Limitations
The study may not represent all social workers' experiences as it was limited to a specific region and sample size.
Participant Demographics
Participants included welfare officials and social workers from South Korea.
Digital Object Identifier (DOI)
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