Communication and Empathy in Emergency Situations
Author Information
Author(s): Halvor Nordby, Øyvind Nøhr
Primary Institution: Lillehammer University College and The University of Oslo
Hypothesis
How do parents perceive paramedics' communication and empathy during crises involving Sudden Infant Death Syndrome?
Conclusion
Many parents felt that paramedics did not communicate effectively or provide sufficient empathy during emergencies.
Supporting Evidence
- Parents reported poor communication from paramedics during crises.
- Many parents felt that paramedics could have provided more relevant information.
- Empathy from paramedics was appreciated but often lacking.
- Parents noted that small gestures of care had a significant emotional impact.
- Paramedics had differing views on the importance of communication with parents.
Takeaway
When parents face the loss of a child, they really need paramedics to talk to them and show they care, but many felt the paramedics were too focused on the medical side.
Methodology
Qualitative study using semi-structured interviews with six parents and six paramedics.
Potential Biases
Potential bias in self-reported experiences from both parents and paramedics.
Limitations
The study's findings may not apply to all emergency situations or paramedic interactions.
Participant Demographics
Six parents who experienced Sudden Infant Death Syndrome and six paramedics with similar experiences.
Digital Object Identifier (DOI)
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