Satisfaction of Chinese and White Canadians with Physicians
Author Information
Author(s): Richard Liu, Lawrence So, Hude Quan
Primary Institution: University of Alberta
Hypothesis
Do Chinese Canadians report lower satisfaction with physicians compared to White Canadians?
Conclusion
Chinese Canadians reported lower satisfaction with physicians and perceived physicians slightly more negatively than White Canadians.
Supporting Evidence
- Chinese Canadians reported lower satisfaction with GP care (73.7% vs. 92.8% for Whites).
- Chinese Canadians reported lower satisfaction with specialist care (75.5% vs. 85.6% for Whites).
- Non-English speaking Chinese were less satisfied with GPs than Canadian-born Chinese.
Takeaway
This study found that Chinese Canadians are not as happy with their doctors as White Canadians, especially if they don't speak English well or have just moved to Canada.
Methodology
A telephone survey was conducted among Chinese and White Canadians who had visited a physician in Canada.
Potential Biases
The response rate was not optimal, which could lead to over-estimates of satisfaction if respondents had more positive perceptions than non-respondents.
Limitations
The study's findings may not be generalizable to other ethnic populations in Canada, and recall bias may affect the results.
Participant Demographics
Participants included Chinese and White adults aged 18 and older living in Calgary, Alberta.
Statistical Information
P-Value
0.0001
Confidence Interval
95%CI: 0.42–1.18 for GP visit group and 95%CI: 0.48–1.23 for specialist visit group
Statistical Significance
p<0.05
Digital Object Identifier (DOI)
Want to read the original?
Access the complete publication on the publisher's website