Patient Organizations’ Digital Responses to the COVID-19 Pandemic: Scoping Review
2024

Digital Responses of Patient Organizations to COVID-19

Sample size: 13 publication 10 minutes Evidence: moderate

Author Information

Author(s): Naomi Cahill, Khalid Aboalshamat, Fahad Hanna, Simon Wallraf, Marie-Luise Dierks, Cosima John, Jonas Lander

Primary Institution: Hannover Medical School

Hypothesis

How have patient organizations adapted digitally in response to the COVID-19 pandemic?

Conclusion

Patient organizations rapidly adapted their services to digital formats during the COVID-19 pandemic, demonstrating resilience and the potential for improved support services.

Supporting Evidence

  • 2212 records were identified, with 13 articles included in the review.
  • Videoconferencing software was the most commonly used tool for digital adaptation.
  • Digital adaptations increased accessibility for some individuals while creating new barriers for others.
  • Participants reported a preference for continuing digital group activities post-pandemic.

Takeaway

Patient organizations used technology to help people during the COVID-19 pandemic, making it easier for them to get support even when they couldn't meet in person.

Methodology

This scoping review followed JBI guidelines and included a systematic search of multiple databases to identify relevant literature on digital adaptations by patient organizations during the pandemic.

Potential Biases

Potential bias due to the focus on larger, more professionalized organizations that may not reflect the experiences of smaller or less funded patient organizations.

Limitations

The review may not fully represent all patient organizations, focusing primarily on well-established organizations in Europe, particularly the UK.

Participant Demographics

The included articles primarily focused on patient organizations in the UK, with a variety of health conditions addressed, including addictive behaviors and rare diseases.

Digital Object Identifier (DOI)

10.2196/58566

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