Improving Retention and Performance in Civil Society in Uganda
Author Information
Author(s): Mary L O'Neil, Michael Paydos
Primary Institution: Management Sciences for Health
Hypothesis
Can improving human resource management lead to better retention and performance in health services?
Conclusion
The implementation of a responsive human resource management system significantly improved employee satisfaction and organizational performance in the Family Life Education Programme.
Supporting Evidence
- Employee satisfaction improved significantly in 83% of the indicators measured after HRM changes were implemented.
- The program saw a reduction in staff turnover and an increase in health service utilization.
Takeaway
When the Family Life Education Program improved how they managed their staff, more people wanted to work there and more people came for health services.
Methodology
The study used the Management Sciences for Health Human Resource Management Rapid Assessment Tool to evaluate and improve HRM practices.
Limitations
The study may not be typical for all organizations and some areas of staff satisfaction still needed more resources to improve.
Participant Demographics
The program served staff and clients in 40 rural clinics across five districts in Uganda.
Digital Object Identifier (DOI)
Want to read the original?
Access the complete publication on the publisher's website