Care Manager Perceptions of a Care Coordination Intervention in the ED for Residents in Assisted Living Communities
Author Information
Author(s): Wittenberg Grace, Serina Peter, Stetten Nichole, Reddy Ann, McCreedy Ellen
Primary Institution: Brown University School of Public Health
Hypothesis
How can a care coordination intervention improve the experience of assisted living residents during emergency department visits?
Conclusion
The program positively impacted care transitions to the ED by providing added clinical information and fostering interprofessional communication.
Supporting Evidence
- Nearly half of assisted living residents are transferred to the ED each year without proper support.
- The program provides standardized clinical information to the ED to improve patient care.
- CCMs identified key components and strengths of the program during interviews.
Takeaway
This study looked at how care managers help residents from assisted living when they go to the emergency room, making sure doctors have the right information to help them better.
Methodology
Semi-structured interviews with 12 care managers involved in the program were conducted and analyzed using directed content analysis.
Limitations
The study may not represent all care managers or assisted living communities as it focused on a specific program in certain states.
Participant Demographics
Care managers from assisted living communities in Florida, Minnesota, and Wisconsin.
Digital Object Identifier (DOI)
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