AARP Survey on Older Adults' Views on Telehealth and AI
Author Information
Author(s): Cheryl Lampkin, Teresa Keenan
Primary Institution: AARP, Washington, District of Columbia, United States
Hypothesis
How have new technology and attitudes about technology impacted older adults' experiences with health care services?
Conclusion
Most older adults prefer in-person health care over telehealth, despite some willingness to use technology for mental health services.
Supporting Evidence
- 53% of older adults are likely to attend a phone or video session with a mental health professional.
- 52% are likely to attend a phone or video session with their primary care provider.
- 82% believe they get better quality care for physical concerns in person.
- 69% believe they get better quality care for mental health concerns in person.
- 73% think in-person visits provide a better personal touch.
- 72% believe in-person visits are more accurate for diagnosis.
- 68% think in-person visits are more thorough.
- 60% say in-person and telehealth are about the same for keeping personal information safe.
Takeaway
Older people are open to using video calls for doctor visits, but they think seeing a doctor in person is better.
Methodology
Data obtained from multiple recent AARP surveys among nationally representative samples of midlife and older adults.
Potential Biases
Potential bias in self-reported data from survey participants.
Limitations
The study may not fully capture the experiences of all older adults as it relies on survey responses.
Participant Demographics
Includes midlife and older adults, with oversamples of Black/African American and Hispanic/Latino respondents.
Digital Object Identifier (DOI)
Want to read the original?
Access the complete publication on the publisher's website