Improving Text-Based E-Consultations in Norway
Author Information
Author(s): Eli Kristiansen, Helen Atherton, Trine Strand Bergmo, Paolo Zanaboni
Primary Institution: Norwegian Centre for E-health Research, University Hospital of North Norway
Hypothesis
What suggestions do users have for improving the text-based e-consultation service provided by the national health portal in Norway?
Conclusion
Users emphasized the need for a more customized e-consultation service that addresses individual patient needs rather than a one-size-fits-all approach.
Supporting Evidence
- Users suggested improvements in how the e-consultation service is set up to allow clearer formulation of health problems.
- Many respondents felt the service should not cost as much as a face-to-face appointment.
- Users expressed a desire for faster response times and better predictability regarding the status of their e-consultations.
- Technical issues were reported, including difficulties in navigating the health portal.
- Patients expressed a need for more dialogue-based services to complement e-consultations.
Takeaway
Patients want e-consultations to be easier and faster, with better communication and more personalized options.
Methodology
An online survey was conducted among users of text-based e-consultations, focusing on free-text answers for thematic analysis.
Potential Biases
Potential bias due to the higher education level of respondents who provided free-text answers.
Limitations
The study sample may be biased as free-text respondents were less satisfied and had a higher education level than the overall survey respondents.
Participant Demographics
{"gender":{"female":70.5,"male":28.3,"other":1.2},"age":{"16-25":6.9,"26-40":30.6,"41-55":38.3,"56-70":19.6,"over 71":4.6}}
Statistical Information
P-Value
p<0.001
Statistical Significance
p<0.001
Digital Object Identifier (DOI)
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