Voice Interface Design for Smart Speakers Among Low-Income Minority Older Adults
Author Information
Author(s): Chung Jane, Mansion Natalie, Viceconte Madeleine, Syros Reiley, Winship Jodi
Primary Institution: Virginia Commonwealth University
Hypothesis
What are the usability challenges and design preferences for voice interfaces among low-income minority older adults?
Conclusion
Low-income minority older adults face specific usability challenges with voice-assisted smart speakers, but they generally have positive experiences with hands-free interactions.
Supporting Evidence
- Participants expressed positive experiences with hands-free interactions.
- Some users encountered difficulties due to a lack of instruction on using buttons or commands.
- Users experienced unintentional voice assistant activation.
- Customization of VUI is essential for accommodating users' health conditions and speech abilities.
Takeaway
Older adults who have trouble moving or seeing can use smart speakers with their voices, but they sometimes find it hard to understand how to use them.
Methodology
Qualitative descriptive methods, including matrix analysis and content analysis.
Limitations
The study primarily focused on low-income, African American older adults, which may limit generalizability.
Participant Demographics
Low-income, primarily African American older adults.
Digital Object Identifier (DOI)
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