Usability and Acceptability of the myHealthE Platform for Caregivers
Author Information
Author(s): Jessica Radley, Jessica Penhallow, Alice Wickersham, Anna Morris, Craig Colling, Johnny Downs
Primary Institution: King's College London
Hypothesis
This study aimed to assess the usability and acceptability of myHealthE as well as investigating whether any digital divides existed among its userbase in terms of sociodemographic characteristics.
Conclusion
The study found that while the myHealthE platform is generally usable and acceptable, there are significant digital divides based on household income that need to be addressed.
Supporting Evidence
- 680 caregivers responded to the survey, providing insights into their experiences with the myHealthE platform.
- Household income was found to significantly predict comfort with technology.
- Only 11.5% of participants noticed the new 'virtual waiting room' update, indicating a need for better communication about platform features.
Takeaway
This study looked at how easy and helpful a digital platform is for parents trying to get mental health support for their kids, and found that some families might struggle to use it because of their income.
Methodology
A survey was sent to all myHealthE users, asking about their usage, comfort with technology, and experiences using the platform.
Potential Biases
The sample may not represent all caregivers, as it was limited to those who could complete an online survey.
Limitations
The study's online survey design may have limited the ability to measure digital divides accurately, as all participants were already comfortable using technology.
Participant Demographics
The majority of respondents were female, aged in their 30s or 40s, and ethnically diverse, with 45% from minority backgrounds.
Statistical Information
P-Value
0.05
Confidence Interval
95% CI 1.00‐1.29
Statistical Significance
p<0.05
Digital Object Identifier (DOI)
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