Understanding Caregiver Experiences with Electronic Communication in Pediatric Health Care
Author Information
Author(s): Mary Jo Gamper, Rebecca Singer Cohen, Maryam Esperanza Razaz, Elaina Parrillo, Clifton P Thornton, Aleksandra Wec, Kathryn McDonald, Kelly T Gleason
Primary Institution: Johns Hopkins University School of Nursing
Hypothesis
What are pediatric caregivers' experiences and perceptions of electronic communication with their child's health care team?
Conclusion
Caregivers generally report positive experiences with e-communication, but there is a critical gap in understanding how to improve its quality.
Supporting Evidence
- 87% of studies reported positive caregiver experiences with e-communication.
- Caregivers valued faster communication and enhanced access to information.
- Nearly half of caregivers still prefer face-to-face interactions despite the benefits of e-communication.
Takeaway
Parents like using technology to talk to their child's doctors because it makes things easier, but they still want to meet face-to-face sometimes.
Methodology
A scoping review was conducted following the Arksey and O’Malley framework, analyzing 23 articles on caregiver experiences with e-communication.
Potential Biases
Potential bias due to the predominance of female caregivers and limited representation of male caregivers and diverse populations.
Limitations
Most studies were conducted in academic settings, which may not represent the broader population, and there was a lack of diversity in participant demographics.
Participant Demographics
The majority of participants were female caregivers, with some studies including health care providers and patients.
Digital Object Identifier (DOI)
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